Smart Features
Features
Truly Intuitive, smart, and fully integrated. With hivecfm, acquire all the full-fledged product features with one unified offering The features that will transform your enterprise to true customer-centricity and sustained growth.
Smart Features
Measure Every Metric
(CSAT, NPS, CES)
Having all the necessary Measurements in one unified dashboard, such as Net Promoter Score, CSAT and many more choose from prebuilt templates or customize your feedback form. hivecfm is designed to help your organisation map the customer journey and quantify ROI driving the organisation into profitability
Response Rate & Engagement
Management
hivecfm Smart Engagement logic matches the proper survey to the customer – based on language, triggering channel, survey history, and customer profile. this enables your organisation to nudge above its baseline response rates.
hivecfm is your best choice 
Intuitive Survey
Builder
A simple, Intuitive experience that is fully customisable and user-friendly (no technical background needed). Survey builder has the option to create from scratch or choose from a prebuilt survey templates library that can be static, or dynamic (skip logic), and is offered as post-interaction or campaign surveys.
Reporting & Dashboard
Interactive, responsive, exportable dashboards that are displayed in an easy consolidated view across all survey channels. With an option to drill down the menu to a single customer feedback analysis capability (Aggregate, Slice & Dice).
Close Loop & Case
Management
Integration
Automated close the loop ensures handling each customer case effectively by assigning different engagement actions to different roles. The ability to integrate with various ticketing systems allows you to instantly retain at-risk customers and even acquire new customers.
Contact
Management And
CRM Integration
The CRM integration will facilitate survey targeting over customers’ data (Age, gender, segment, phone, email, and Name), and update CRM with survey activity and customer scores with the ability to choose between on-premise, private cloud, and hybrid deployment models.
Measure Every Metric
(CSAT, NPS, CES)
Having all the necessary Measurements in one unified dashboard, such as Net Promoter Score, CSAT and many more choose from prebuilt templates or customize your feedback form. hivecfm is designed to help your organisation map the customer journey and quantify ROI driving the organisation into profitability
Response Rate & Engagement
Management
hivecfm Smart Engagement logic matches the proper survey to the customer – based on language, triggering channel, survey history, and customer profile. this enables your organisation to nudge above its baseline response rates.
hivecfm is your best choice
Intuitive Survey
Builder
A simple, Intuitive experience that is fully customisable and user-friendly (no technical background needed). Survey builder has the option to create from scratch or choose from a prebuilt survey templates library that can be static, or dynamic (skip logic), and is offered as post-interaction or campaign surveys.
Reporting & Dashboard
Interactive, responsive, exportable dashboards that are displayed in an easy consolidated view across all survey channels. With an option to drill down the menu to a single customer feedback analysis capability (Aggregate, Slice & Dice).
Close Loop & Case
Management
Integration
Automated close the loop ensures handling each customer case effectively by assigning different engagement actions to different roles. The ability to integrate with various ticketing systems allows you to instantly retain at-risk customers and even acquire new customers.
Contact
Management And
CRM Integration
The CRM integration will facilitate survey targeting over customers’ data (Age, gender, segment, phone, email, and Name), and update CRM with survey activity and customer scores with the ability to choose between on-premise, private cloud, and hybrid deployment models.