hive: hear | interpret | view | engage
Hear all of your
Customers
Feedback
Capture and present powerful, actionable insights from every customer touchpoint and datastore within the enterprise.
Pre-integrated with
Make Your Customer The Hero Of Their Own Story
Powerful, Actionable
Insights, Driving Your
Organisation To
Customer Centricity.
With real-time insights into how your customers perceive your organisation at every stage of their customer journey.
Demo Video
Features
Smart Features
Truly Intuitive, smart, and fully integrated. With hivecfm, acquire all the full-fledged product features with one unified offering The features that will transform your enterprise to true customer-centricity and sustained growth.
Measure Every Metric
(CSAT, NPS, CES)
Having all the necessary Measurements in one unified dashboard, such as Net Promoter Score..
Response Rate &
Engagement
hivecfm Smart Engagement logic matches the proper survey to the customer – based on language..
Intuitive Survey
Builder
A simple, Intuitive experience that is fully customisable and user-friendly (no technical background needed)..
Reporting &
Dashboard
Interactive, responsive, exportable dashboards that are displayed in an easy consolidated view…
Fearures
Smart Features
Truly Intuitive, smart, and fully integrated. With hivecfm, acquire all the full-fledged product features with one unified offering The features that will transform your enterprise to true customer-centricity and sustained growth.
Measure Every Metric
(CSAT, NPS, CES)
Having all the necessary Measurements in one unified dashboard, such as Net Promoter Score..
Response Rate &
Engagement
hivecfm Smart Engagement logic matches the proper survey to the customer – based on language..
Intuitive Survey
Builder
A simple, Intuitive experience that is fully customisable and user-friendly (no technical background needed)..
Reporting &
Dashboard
Interactive, responsive, exportable dashboards that are displayed in an easy consolidated view…
Fearures
Smart Features
Truly Intuitive, smart, and fully integrated. With hivecfm, acquire all the full-fledged product features with one unified offering The features that will transform your enterprise to true customer-centricity and sustained growth.
Measure Every Metric
(CSAT, NPS, CES)
Having all the necessary Measurements in one unified dashboard, such as Net Promoter Score..
Response Rate &
Engagement
hivecfm Smart Engagement logic matches the proper survey to the customer – based on language..
Intuitive Survey
Builder
A simple, Intuitive experience that is fully customisable and user-friendly (no technical background needed)..
Reporting &
Dashboard
Interactive, responsive, exportable dashboards that are displayed in an easy consolidated view…
Request for startup
We have a smart solution for your business
Understand Both Your Agents & Customers
Powerful, Actionable
Insights, That Drives
Organisational Growth.
Insightful analysis of your agents and customers, with the knowledge that guarantees CX transformational results. With a drill-down capability to identify points of positive or negative customer experiences.
No More Coding
Create & Customise
Surveys That Truly
Resembles Your Brand
Identity.
With our platform, your organization is empowered with a survey builder that contains different criteria with a theme functionality
Free Your Customer
Reach Your Customers
On Their Chosen
Channels
Power to the customer. Let your customers choose which channels they would like to leave feedback on, whether, Mobile, IVR, Chat, Email. By giving customers more choice, you will increase your customer feedback response rate.
